Thank you for your enormous support you have given to us here at DoubleTree Hyde Park for our buffet project.I have worked with many supplier before and your personal attention and follow up is exemplary.You are definitely an asset to Merlin and people like you create a long lasting relationship.Thank you for all you have done for us and your continuous support.
Hotel Operations Manager
Doubletree by Hilton London Hyde Park
I have worked with Gesine of MBS for over 15 years now, mostly when I was leading the F&B operations within hotel groups. With her help we innovated and successfully repositioned our Breakfast and M&E offers, culminating in winning AA Hotel Group of the Year with Guoman and Thistle Hotels in 2012. More recently, I enlisted Gesine to help me with a VIP event in a leading Independent Girls School. Gesine met me at the School and we ran through the event, the menus, the drinks, the locations and the subtle yet sophisticated look wanted. I then presented to the Head the mock up provided by Gesine; the Head loved it and said Yes. The event was a fantastic success, many visiting Independent Head Teachers commented on the stylish presentation and the food naturally. There is only one person I trust to support me for such events and clients, and that is Gesine at Merlin Buffet Solutions; thank you.
Manager Client Services
Harrison Catering Services Ltd
I have been working with Gesine & Merlin for a number of years now & what I have found is that Gesine is extremely professional, friendly & efficient. She goes out of her way and would visit every individual outlet and go through with you her suggestions and feedback with all the options.She has helped us transform our Breakfast and Lounge bar area and our conference products. It’s a pleasure working with Merlin buffet systems & once again thanks to Gesine and her Team.
Mirza Usama Baig
Thistle London Heathrow
Restaurant &Bar Manager
We have worked with Merlin Buffet Systems for many years and have always been extremely happy with both their products and also the high level of service they provide. We would not hesitate to recommend them to others.
The Winchester Hotel and Spa
Chelsie, Thank you for your help in sourcing the part we needed for our cereal dispenser. It is good to know that we do not have to replace the whole dispenser when something breaks. Again you have helped me find the item(s) I need. ☺
Royal Eagle Hotel
I am very pleased with the quality of service you delivered, I sincerely appreciate your responsiveness and the way you conduct business. A big thank you Chelsie, who helped me in all aspects with a rapid response to my queries.
Logistics Manager, Compass Group
Chelsea Football Club
We’ve been working with Gesine & Merlin for a number of years now & what we have found is that Gesine and her team are extremely professional, friendly & efficient.
The products that Merlin offer are of high quality and always a step ahead of the game. It’s a pleasure working hand in hand with Merlin buffet systems & we will continue to work with Merlin.
Catering and Conference Services Manager
Henley Business School
It’s a pleasure to endorse such a wonderful company, I have had the pleasure of working with this company for over 10 years. There is no one out there that ticks as many boxes as these guys. Slick, creative, passionate, helpful, luxury, genuine, the list could go on and on. True innovators and always there to make my creations become a reality. Here is to another 10 year ☺
Executive Head Chef + Director of Food and Beverage
The Waldorf Hilton
We have been in an urgent need for a big quantity of bowls which could not be delivered by our standard supplier. I reached out to Merlin Buffet System and got promised the order to be delivered by the time I needed it. Everything came on time and I appreciated a lot the customer service the team provided (special thanks to Jodie who was great).
Hilton Paris Orly Airport
Very efficient sales team at Merlin who knows their product and how much stock they have, which is good for us chef to make a decision on what to order based on requirement. Great aftersales service as well, enquiring if product was delivered and if their was any breakages. Thanks Merlin team.
Alex Conrad Dsouza
Hilton London Tower Bridge
Merlin Buffet Systems is equal to great quality products and amazing customer service. We are extremely happy working with Gesine and the team.
Sunborn London Yacht Hotel
If you’re looking to enhance guest experience through great innovated display products at a reasonable price then Merlin Buffet Systems can definitely deliver.
Director of Operations
Hilton at St George’s Park
The dynamics of our hotel and the number of employees we have, meant that we wanted a supplier that could bring a new flare to both our guests and to our staff needs. So interestingly, Merlin buffet systems came up with a product range including displays, and a buffet solution that really suited both very different environment. From then our relationship goes from strength to strength.
Crowne Plaza London – Battersea
The Service was great, very efficient and the afternoon tea stands arrived ahead of schedule. We were also very happy with the products when they arrived and Chelsie from Merlin Buffet systems made the whole process very simple.
This is the first time we have used Merlin but would not hesitate to use them again..
Just what I needed
We were in urgent need of a soup chafing dish and reached out to Merlin Buffet Systems. We have used them before and had good experiences. I requested a proposal online and received it within a few hours. We could immediately asked questions and Chelsie was very helpful in getting back to us via email quickly. We decide what we needed and ordered next day. The item arrived very quickly and is just stunning. Very high quality, good value for money. They even dropped a follow up email to ensure everything was fine.
If you are looking for durable & quality buffet equipment that comes with great customer service – try Merlin!
Le Meridien Picadilly
Merlin Buffet Systems works for us because they offer excellent bespoke buffet solutions fully understanding the requirements whilst at the same time delivering great personal service.
Grosvenor House, A JW Marriott Hotel
I have been working with Gesine at Merlin for some time now having built up a strong and successful relationship since our preopening period in 2010. Gesine is great at procuring very specific and bespoke items that I may be looking for in regard to presentation ware for breakfast, conference and banqueting.
Once briefed Merlin will turn around ideas in a matter of days which is great now that I have multiple hotels to look after.
I look forward to working with Gesine and her team on Corinthia’s expansion within Europe, The Middle East and America.
Great job Merlin.
International Culinary Director
I have been working with merlin buffet for 3 years now, the product that they have in range are fantastic and the people that work there are fantastic, they really look after and they really punctual.
I have used Merlin Buffet Systems for the best part of 10 years now and always find the people very helpful, particularly Chelsie. Whenever I am reviewing the F&B offering, at either hotel, the Merlin Buffet website is my first port of call. I find it easy to navigate and the items are always very well depicted, which encourages the team to share my enthusiasm for new products, that will improve the guest journey.
Hotel Director – Management
Peckforton Castle Hotel
Whenever I need to look at new products and ideas Merlin is the place I start. The website is easy to navigate and items can be found with ease. They are always available to help on the phone and keep us updated on our orders throughout the process.
General Manager – Catering Operations
I have worked with Jon Garcka and Jodie Garcka at Merlin on many occasions with Marriott and more recently on the London 2012 Olympic and Paralympic Games with Sodexo Prestige. Their consistent approach to the project was based on a partnership to develop and execute a solution for equipment for high profile guests. They were also involved in developing a bespoke solution for the client and this was done with ease, finesse and the end product exceeded all expectations. It is safe to say that I will be using Merlin again for my catering solutions.
Olympic Stadium Sodexo Prestige
I have worked with Jon Garcka and Merlin for a number of years now. What is most impressive about them is that they have a thorough understanding of the business. That coupled with the fantastic equipment they provide and also great professionalism makes for a winning formula – a credit to the industry
Deputy Head of Catering
Manchester United Limited
During the opening of Corinthia Hotel London, I thoroughly enjoyed the interaction with the team at Merlin Buffet System. We briefed Gesine on very specific items (not part of their normal product range), and she was very successful in sourcing and supplying these at very competitive prices. I was also impressed with the flexibility shown, when we had to change delivery slots at short notice.
I would recommend any buyer and Operator to familiarise themselves with Merlin Buffet Systems .
Head of Procurement Pre-Opening
CORINTHIA HOTEL LONDON
Whenever we were looking for food and beverage related equipment or ideas for addressing a food service or food presentation challenge, the team at Merlin were always fantastic at coming up with creative, interesting and original ideas and solutions. You could call them confident that they would come back with some great options.
we are very happy with the service you are providing and responding quickly to our needs anytime time we are looking for new products. I certainly look forward to work with you in the future.
It’s very important to us and our guests to be provided always with the latest and modern equipment in order to keep our status very high. Your company is always very helpful in supporting us with the above.
Assistant Restaurant Manager
Millennium Gloucester Hotel & Conference Centre
Merlin Buffet Systems have been our supplier here at the Thistle Marble Arch Hotel for ten years now. They continuously provide us with rigorous, suitable and aesthetically pleasing products. We find them to be cost effective, elegant and complimentary to our product here in the Marmor Grill Restaurant. Since their addition to our nominated supplier list over ten years ago we feel that their friendly and accommodating team are always on hand to assist us where needed, long may this positive and flexible relationship continue.
Thiste Marble Arch, London
I have been using Merlin Buffet Systems for around 6 years now and have always been happy with the service as well as the innovative ideas they have for buffets and other equipment , one of the best things is that if I see something that I would like to use they will do their best to procure it from one of their suppliers or get someone to make it for me.
I will most defiantly recommend them any time.
Jumeirah Lowndes Hotel
The Cavendish Hotel London & Merlin Buffet has been trading for almost 2-3 years whilst we have build a good relations with them, especially Gesine at Merlin Buffet is very Professional, prompt and efficient in doing her job to provide us with the Buffet or Kitchen equipments.
“The quality of the products Merlin buffet has is Top notch”
Merlin is a great company!
They have all top quality and hard to find items, from buffets to glassware and fine a la carte tableware. They always find solutions in any challenging project, for all sorts of budgets.
I’ve been working with Merlin for the last 3 years and their service has always been outstanding, therefore I will always call Gesine at Merlin as it is guaranteed excellence!
Executive Chef &
Chef Consultant @ Consulens ltd
The Langham, London has been working with Merlin Buffet and especially with Gesine Schreiber to tailor-make Buffet Displays for Palm Court and our Club Lounge but also to develop Usherette Trays for our Conference and Events Department. The level of service and quality of product has always been very high and we look forward to a continued partnership with Merlin Buffet.
Director of Communications
The Langham, London
Working with Merlin Buffet is always great, in the industry like hospitality where keeping up to date is essential, Gesine is always full of new ideas and fully supportive of all our requirements with her very professional and dedicated team timely delivering on their promises.
Food & Beverage Leader
Marriott Bexley Heath
I have been working with Merlin Buffet Systems over the past 5 years through two different properties offering very different dining experiences and concepts. The entire team is always excited about every project and are willing to go the extra mile to ensure that your needs are met. Fantastic Company, Fantastic People, Brilliant product.